Important Clinic Information

Outdoor Terms & Conditions - Special Events
This policy applies to Edgeworks special programs that occur at large events including, but not limited to, Index Climbers Festival. Edgeworks has carefully crafted this policy to ensure fairness to both our clients and our guide staff. Please contact us for clarification about this policy.

Payment Timeline

• Full payment is due at the time of booking.

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Cancellation Policy

When you cancel:

• All requests must be made in writing to guiding@edgeworksclimbing.com and be received within the deadlines stated herein.

• Cancellations requested within 24 hours of booking are eligible for a full refund minus all merchant processing fees.

• No refunds, credits, or rebookings will be provided for cancellations, under any circumstances, after 24 hours from the original booking.

• If you ‘no-show’ to a program or any portion of a program, no refund or credit will be issued or pro-rated.

• Once you leave the trailhead or program start area, no refund or credit will be issued for any reason including instances of inclement weather, environmental conditions, personal fitness, or injury.

When we cancel or reschedule:

• Edgeworks reserves the right to cancel or reschedule a program at any time for any reason.
   

Weather Policy
All of our outdoor programs are subject to the weather and environmental conditions that exist on the dates you have chosen. In signing up for a trip, you are agreeing to attempt the program even if conditions are not “ideal.”

• Before the trip begins -- if conditions are deemed unsafe by the guide, we reserve the right to change the venue, itinerary, or activity. 

• After your trip begins -- if weather or conditions make the original plan not feasible, you are not entitled to a refund.

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Trip Cancellation Insurance
Edgeworks strongly encourages the purchase of trip cancellation insurance that covers losses in the event that illness or injury prevents participation in your chosen program. There are many providers of this service; we have had positive experiences with TravelGuard.com.

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Cost Includes

• Group Equipment

• Instruction/Guiding

• Certification, permit, or documentation fees, if applicable

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Cost Does Not Include

• Personal Equipment

• Rental Equipment

• Guide Gratuities

• Event fees / registration

• Transportation or Lodging

• Parking fees or permits

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Wait List
Contact us at guiding@edgeworksclimbing.com to be added to the waitlist.